Say you have a notebook.
From day one it seems hot, but it is a thin notebook and everything runs fine. You write that off.
11 months later the notebook barely functions because it has become so damaged from heat that it has trouble staying on for any period of time.
You send the notebook in for repair. They state the fans were not working. They replace the fans, the motherboard, the LCD.
The notebook you receive works just under a week and starts overheating all over again. Not only that but the graphics card or LCD stops functioning correctly - you now have a pixel soup of pink and green from the moment you turn the notebook on. You send it in for repair.
The notebook comes back. The pixel soup is still there. They state they replaced the LCD. You send it back in the next day. Sometime during the repair cosmetic parts have been broken; the case has new scratches, the latch cover is snapped in two.
The notebook comes back from the 3rd repair. Pixel soup is gone! However, the rear USB port is now non-functional and three days later the hard drive overheats so bad you have to leave the computer unplugged, without battery, for 30 minutes before it will turn back on. How do I know this time it was the hard drive? Prior to the crash a warning popped up stating the hard drive is 75 degrees celcius, and then the computer froze into a pixel soup.
During the process of getting setup for the 4th repair you get put on hold for almost 10 hours, combined, hung up on several times, told that custom relations is too busy to accept the call and you must call back later, told that the problems you are having are the result of your own actions, speak with a tier 3 technician who has a 3 second delay and says you are arguing when you are trying to tell him what is going on, then cuts you off and states that you should stop bugging him and he will just put in his notes that the notebook needs repair.
So somewhere in all the holds you get told a new address to send the notebook and that actual technicians at headquarters will look at the machine this time and repair it. They give you a FedEx account number, so you know at least it won't go to the UPS repair depot this time, tell you who to address it and inform you that you provide your own box.
What would you do?